Your satisfaction is our top priority. At STRATOSETRIX, we offer a 30-day money back guarantee to ensure that you are completely satisfied with your purchase. If, for any reason, you are not fully satisfied, you may return the product for a full refund.
The following items cannot be returned for a refund:
To initiate a return, please contact our Customer Service team at [email protected]. Provide your order number and details about the product you would like to return. Our team will guide you through the process.
Once your return is received and inspected, we will send you an email notification. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item sent by STRATOSETRIX.
If you need to exchange an item for a different color, size, or model, please contact our Customer Service team. Exchanges are subject to product availability and must be initiated within 30 days from the date of delivery.